Lotte Hotel Hanoi reviews

Recent 5 reviews

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Basic information

• Address: No. 54 Lieu Giai Street,, Ba Đình, Hanoi, Vietnam, 10000
• Location: 2.95 kilometers from city center
• Rating: 8.5 – Exceptional
• Cleanliness: 9.6, Facilities: 9.5, Location: 8.9, Room comfort and quality: 9.4, Service: 9.5, Value for money: 9.2

Amenities information

• Airport transfer
• Free Wi-Fi in all rooms!
• Currency exchange
• Hot tub

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Location

Airports

• Noi Bai International Airport (HAN)(20.85 km)
• Cat Bi International Airport (HPH)(97.59 km)

Public transportation

• Hanoi Railway Station(3.08 km)

Hospital or clinic

• Family Medical Practice Hanoi(610 m)

Shopping

• Night Market(3.91 km)

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Facilities information

Take a look at these facilities:

• Swimming pool [indoor]
• Restaurants

Languages spoken

• English
• Korean
• Vietnamese

Accessibility

• Wheelchair accessible

Internet access

• Free Wi-Fi in all rooms!
• Internet
• Internet services
• Wi-Fi in public areas

Things to do, ways to relax

• Fitness center
• Garden
• Golf course [on-site]
• Hot tub
• Massage
• Nightclub
• On-site entertainment
• Sauna
• Spa
• Spa/sauna
• Steamroom
• Swimming pool [indoor]
• Swimming pool [outdoor]
• Ticket services
• Tours
• Yoga room

Cleanliness and safety

• Anti-viral cleaning products
• Body thermometer
• Breakfast in room
• Breakfast takeaway service
• Cashless payment service
• Daily disinfection in all rooms
• Doctor/nurse on call
• Face coverings on staff
• First aid kit
• Free face masks
• Guest rooms seal after sanitization
• Hand sanitizer
• Hot water linen and laundry washing
• Hygiene certification
• Individually-wrapped food options
• Physical distancing of at least 1 meter
• Protective screens in common areas
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Staff trained in safety protocol
• Temperature check for guests and staff

Dining, drinking, and snacking

• Bar
• BBQ facilities
• Breakfast [buffet]
• Breakfast [continental]
• Coffee shop
• Grocery delivery
• Kitchen
• Restaurant [halal]
• Restaurant [kosher]
• Restaurants
• Room service [24-hour]

Services and conveniences

• Air conditioning in public area
• Cash withdrawal
• Concierge
• Convenience store
• Currency exchange
• Daily housekeeping
• Doorman
• Dry cleaning
• Elevator
• Facilities for disabled guests
• Food delivery
• Gift/souvenir shop
• Heating in public area
• Ironing service
• Laundry service
• Luggage storage
• Meeting/banquet facilities
• Postal service
• Safety deposit boxes
• Shops
• Smoke-free property
• Smoking area
• Xerox/fax in business center

For the kids

• Babysitting service
• Family room
• Swimming pool [kids]

Access

• CCTV in common areas
• CCTV outside property
• Check-in/out [express]
• Exterior corridor
• Fire extinguisher
• Front desk [24-hour]
• Non-smoking rooms
• Pets allowed
• Security [24-hour]
• Smoke alarms
• Soundproof rooms

Getting around

• Airport transfer
• Car park [free of charge]
• Car park [nearby]
• Car park [on-site]
• Rental car
• Taxi service

Available in all rooms

• Accessible by elevator
• Air conditioning
• Alarm clock
• Bathrobes
• Bathtub
• Blackout curtains
• Closet
• Coffee/tea maker
• Daily housekeeping
• Desk
• Electric kettle
• Fire extinguisher
• Free bottled water
• Hair dryer
• Hand sanitizer
• In-room safe box
• Ironing facilities
• Laptop safe box
• Mini bar
• Non-smoking
• Private bathroom
• Safety/security feature
• Satellite/cable channels
• Seating area
• Shower
• Slippers
• Smoke detector
• Socket near the bed
• Soundproofing
• Telephone
• Toiletries
• Towels
• Wake-up service
• Walk-in shower
• Wi-Fi [free]