Ho Chi Minh City Silverland Ben Thanh reviews

“I really liked the decoration of the newly opened hotel, but there was no introduction to the hotel facilities or indication of the hotel’s location, which was very inconvenient.

The room was small and the furniture layout was not smooth. The toilet was on the left and the bathtub was on the right, separated from each other. There was no place to open and place luggage, and it was inconvenient to keep opening and closing the luggage. It was also inconvenient to do makeup and wash in the same space, and the additional mirror in the wardrobe was not convenient. The small table placed at the entrance of the bathroom made it difficult to enter and exit.

The front desk service was average. The room I reserved was different from the one I was assigned upon check-in. The room did not match the room type I reserved, and when I immediately informed the front desk, they told me that there was no room with a large bed and asked me to stay for one night and see if they could change it the next day. I found it troublesome to change rooms and did not agree. After waiting for a while, the front desk staff told me that after discussing with the manager, there was a room with a large double bed and a single bed for three people. She took me to see it, but I did not like the layout and refused to accept it. I suggested that I could stay in the room I was originally assigned to and change it the next day. Although the problem was eventually resolved, it took nearly an hour and ruined my travel mood. I could not understand why they did not give me the room type I reserved from the beginning and kept showing me different rooms, running up and down the stairs. I pointed out that the room problem was my right, and I reserved the room based on the photos provided on the platform. The hotel should improve its front desk handling and response capabilities.

Today, I went on a trip and spent money to enjoy the hotel, not to let the hotel front desk learn how to handle problems and waste my time. The hotel service attitude was average and there was no special politeness or greeting. After checking out, the front desk staff did not treat me as a guest and ignored me without saying hello or greeting me (even though I went back to retrieve my stored luggage).

It was an unpleasant experience, but the location was good and the decoration was nice.”

“We recently had the pleasure of staying at Silverland Ben thanh, and we wanted to express our sincere appreciation for the exceptional service me and my sisters in law received during our stay.

From the moment we arrived, we was impressed by the professionalism and warmth of your staff. They went above and beyond to ensure that our stay was comfortable and enjoyable.

We would like to commend Kim (She looks prettier with her new hair cut), Tom, Hannah, Travis, Jennifer and manager for their outstanding attention to detail and dedication to providing excellent service. Their friendly demeanor and willingness to assist with any request truly made our stay memorable.

Additionally, we was thoroughly impressed by the cleanliness and quality of the facilities at your hotel. It is evident that your team takes great pride in maintaining a high standard of excellence.

Please extend our gratitude to all members of your team for their hard work and commitment to guest satisfaction. We look forward to returning to your hotel in the future and will highly recommend it to friends and colleagues.

Thank you once again for a wonderful experience.
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“I had the pleasure of staying at Silverland Ben Thanh and I must say, it was one of the most original and beautiful hotels I have seen in a while. From the moment I stepped into the reception area, I was greeted with warm smiles from the friendly staff and I couldn’t help but be amazed by the stunning decor and colors.

We opted for the Signature room and we were not disappointed. The room was not only spacious, but it was also immaculately clean. It truly felt like something out of a fairytale with its elegant furnishings and attention to detail.

The small yet charming pool offered a beautiful view of the city and was the perfect place to relax and unwind after a long day of exploring. We also enjoyed the delicious breakfast that was included in our stay. The selection of items and drinks was extensive and everything was of high quality.

What truly sets Silverland Ben Thanh apart from other hotels is its unique design and attention to detail. From the beautiful decor to the friendly and helpful staff, every aspect of our stay was exceptional. I would highly recommend this hotel to anyone looking for a truly unforgettable experience in Ho Chi Minh City. Thank you to the staff at Silverland Ben Thanks for making our stay so memorable.”

“The staff here were incredibly warm, attentive, and accommodating. From the reception team, the doormen, to the dining service team– they were such wonderful people to interact with. The main hotel facility is beautiful, it blends the Tulum aesthetic with Japandi, while the dining hall plants you in a Nordic university’s library. The room is comfortable, and I would recommend most to book the Square Suite as I found it to be right on the line of spacious. I couldn’t have pictured staying in a smaller space. The only issue I’d like to point out is the lack of sound insulation between the hallway and adjacent room(s). It’s a very negligible point if you’re out til 4am and were lucky enough to have neighbors who turned in early like I did. Highly recommend, would stay again.”