Grand Cititel Hanoi Hotel & Spa reviews

Recent 5 reviews

“The staff is friendly is friendly and pleasant.”

“Nice modern hotel with great staff”

“The breakfast buffet was excellent”

“This is a good hotel”

“The staff were friendly and very responsive.”

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Grand Cititel Hanoi Hotel & Spa

Basic information

  • Address: 13B Tong Dan, Hoan Kiem District, Hanoi, Vietnam, 100000
  • Location: 180 meters from city center
  • Rating: 8.4 – Exceptional
  • Cleanliness: 9.6, Facilities: 9.3, Location: 9.5, Service: 9.5, Value for money: 9.4

Amenities information

  • Airport transfer
  • Free Wi-Fi in all rooms!
  • Currency exchange
  • Breakfast [free]

Grand Cititel Hanoi Hotel & Spa

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Location

Airports

  • Noi Bai International Airport (HAN)(21.99 km)
  • Cat Bi International Airport (HPH)(92.94 km)

Public transportation

  • Hanoi Railway Station(1.74 km)

Hospital or clinic

  • Nhà hộ sinh A Ngô Quyền(430 m)

Shopping

  • Night Market(1.27 km)

Convenience store

  • Circle K(670 m)

Cash withdrawal

  • ATM(310 m)

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Facilities information

Take a look at these facilities:

  • Bar
  • Restaurants
  • Front desk [24-hour]

Languages spoken

  • English
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hiking
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • A la carte breakfast
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center

For the kids

  • Family room
  • Kids meal

Access

  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [nearby]
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Carbon monoxide detector
  • Closet
  • Clothes rack
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Free welcome drink
  • Hair dryer
  • Hand sanitizer
  • High chair
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring