InterContinental Hanoi Westlake reviews

Recent 5 reviews

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Basic information

• Address: 5 Tu Hoa, Tay Ho District, Hanoi, Vietnam
• Location: 2.3 kilometers from city center
• Rating: 8.5 – Excellent
• Cleanliness: 9.0, Facilities: 8.8, Location: 8.3, Room comfort and quality: 8.5, Service: 9.0, Value for money: 8.5

Amenities information

• Airport transfer
• Free Wi-Fi in all rooms!
• Currency exchange
• Sauna

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Location

Airports

• Noi Bai International Airport (HAN)(18 km)
• Cat Bi International Airport (HPH)(96.4 km)

Public transportation

• Hanoi Railway Station(3.98 km)

Hospital or clinic

•  International SOS Medical and Dental Clinic – 24 hrs(700 m)

Shopping

• Night Market(3.14 km)

Convenience store

• Vinmart(2.08 km)

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Facilities information

Take a look at these facilities:

• Fitness center
• Spa
• Swimming pool [outdoor]
• Bar
• Restaurants
• Front desk [24-hour]

Languages spoken

• English
• Chinese [Mandarin]
• French
• Japanese
• Korean
• Vietnamese

Accessibility

• Wheelchair accessible

Internet access

• Free Wi-Fi in all rooms!
• Internet
• Internet [LAN]
• Internet services
• Wi-Fi [portable rental]
• Wi-Fi in public areas

Things to do, ways to relax

• Fitness center
• Garden
• Hot tub
• Massage
• Outdoor recreational features
• Pool with view
• Sauna
• Spa
• Spa/sauna
• Steamroom
• Swimming pool [outdoor]
• Tours
• Yoga room

Cleanliness and safety

• Anti-viral cleaning products
• Body thermometer
• Breakfast in room
• Breakfast takeaway service
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Doctor/nurse on call
• Face coverings on staff
• First aid kit
• Hand sanitizer
• Hot water linen and laundry washing
• Hygiene certification
• Individually-wrapped food options
• Physical distancing of at least 1 meter
• Protective screens in common areas
• Room sanitization opt-out available
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Shared stationery removed
• Staff trained in safety protocol
• Sterilizing equipment
• Temperature check for guests and staff

Dining, drinking, and snacking

• A la carte breakfast
• Alternative meal arrangement
• Bar
• Bottle of water
• Breakfast [buffet]
• Breakfast [continental]
• Breakfast service
• Coffee shop
• Grocery delivery
• Restaurant [halal]
• Restaurants
• Room service [24-hour]
• Snack bar

Services and conveniences

• Air conditioning in public area
• Cash withdrawal
• Concierge
• Contactless check-in/out
• Currency exchange
• Daily housekeeping
• Doorman
• Dry cleaning
• Elevator
• Facilities for disabled guests
• Food delivery
• Gift/souvenir shop
• Grooming service
• Heating in public area
• Infirmary
• Invoice provided
• Ironing service
• Laundry service
• Lockers
• Luggage storage
• Meeting/banquet facilities
• Postal service
• Safety deposit boxes
• Salon
• Shops
• Smoke-free property
• Smoking area
• Terrace
• Xerox/fax in business center

For the kids

• Family room
• Kids meal
• Swimming pool [kids]

Land sports

• Golf course (within 3 km)

Access

• CCTV in common areas
• Check-in/out [express]
• Check-in/out [private]
• Check-in [24-hour]
• Exterior corridor
• Fire extinguisher
• Front desk [24-hour]
• Non-smoking rooms
• Pets allowed
• Safety/security feature
• Security [24-hour]
• Smoke alarms

Getting around

• Airport transfer
• Bicycle parking
• Car park [free of charge]
• Car park [nearby]
• Car park [on-site]
• Rental car
• Shuttle service
• Taxi service

Available in all rooms

• Air conditioning
• Balcony/terrace
• Bathrobes
• Bathtub
• Closet
• Coffee/tea maker
• Desk
• Free bottled water
• Free use of business areas
• Hair dryer
• In-room safe box
• Ironing facilities
• Mini bar
• Non-smoking
• Private bathroom
• Satellite/cable channels
• Scale
• Shower
• Slippers
• Socket near the bed
• Telephone
• Toiletries
• Towels
• Wake-up service
• Wi-Fi [free]