로스앤젤레스 (CA) 소네스타 레돈도 비치 앤 마리나 (Sonesta Redondo Beach & Marina) 후기 및 리뷰

“조용해서 좋아요”

“스태프들은 훌륭했어요, 특히 컨시어지 데스크에서 일하는 마리아씨는 정말 친절하고 도움이 많이 되었습니다. 리셉션에서 일하는 제시씨도 사랑스러웠고, 영국 차를 마실 때 필요한 우유를 친절하게 주었습니다. 하우스키핑 스태프들도 모두 문제 없이 도움을 주었습니다. 매일 깨끗한 수건으로 침대를 정리해주고, 편안한 큰 침대였습니다. 우리는 오션 뷰와 킹 사이즈 객실을 이용했는데, 우리에게 완벽했습니다. 아침 일찍과 저녁 늦게 특히 열린 수영장과 스파를 즐겼습니다. 수영장 수건도 충분히 준비되어 있었습니다. 편안하고 기억에 남는 휴가를 만들어 주신 모든 스태프에게 감사드립니다. 언젠가 다시 만나기를 기대합니다 xx”

“The property, value and location are great. The condition & comfort of of the rooms are ideal. My only complaint is the staff — and their inability / refusal to reign in guests who refused to wear face masks in the public areas. We (3 of us) were checking out, and another guest stood eagerly, right next to us. He was not wearing a mask, appeared to be doing so defiantly and had that look that he was prepared to challenge anyone who suggested otherwise. He was Caucasian, wearing a green matching jumpsuit, and the front desk was unwilling to acknowledge the issue. Even when we asked if there was a mask policy in the lobby, the Reception Agent softly stated “yes,” and averted his eyes from the non-compliant guest. The Reception Agent was poorly equipped to deal with the situation, despite there being two other employees behind the desk. At the risk of offending one obnoxious guest, he choose to disappoint three of us. Just makes you wonder if there was a real problem.”

“Nice hotel in a great location. My only complaint is that you can hear your neighbors coughing. Staff are great.”

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